SAP Knowledge Base Article - Preview

1294958 - Error: 'Account information not Recognized: Server not found or server may be down' in BusinessObjects Enterprise XI R2

Symptom

  1. Intermittent log on to InfoView possible with hostname or cluster name
  2. Log on with IP address not possible
  3. In Central Management Console(CMC) universe, universe connections and personal categories not accessible and produces error Error: Account information not Recognized: Server not found or server may be down


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Environment

  • BusinessObjects Enterprise XI R2
  • Solaris 8

Product

SAP BusinessObjects Business Intelligence platform R2

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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