Symptom
When width is greater than height in Page Option pane, page orientation changes automatically in Crystal Reports.
Environment
- Crystal Reports XI R2
- Crystal Reports 2008 SP1
Reproducing the Issue
- Launch Crystal Reports Application.
- Create Sample Report.
- Click on File >Page Setup.
- Select Page Orientation as "Portrait".
- Check the option "Dissociate Formatting Page Size and Printer Paper Size".
- Select "User Define Size" from drop down list. Set the Horizontal number as 18 and vertical number as 11.
Cause
This issue has been identified as a bug and tracked under ADAPT ID: ADAPT01171976
Resolution
Install Fix Pack 1.2 for Crystal Reports 2008.
Workaround:
Below steps work only with printer drivers which allow to create custom form.
- Click on Start.
- Click on Printers and Faxes.
- Select specific printer.
- Click on File > Printer Server Properties.
- Click on Forms Tab> check the option "Create a new form".
- In the Form description pane, set the width as 18 and Height as 11 in
- Write the name of Form name.
- Click on Save Form button.
- Click on Apply button and then Click on Close button.
- Open Sample report.
- Go to "Page Setup option".
- Select predefine page size.
Keywords
CR, Print. , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed
Product
Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2