Symptom
'The Key entered is for undefined which is not a product managed by this license manager.' error message appears while trying to add the license keycode provided for BusinessObjects server in Crystal Reports designer.
Environment
- SAP BusinessObjects Business Intelligence Platform 4.3
- SAP Crystal Reports 2020
Reproducing the Issue
- Provide a license key in Crystal Reports Designer under License Manager.
- Observe error message appears.
Cause
Not the appropriate license key was added to the Crystal Reports Designer. (e.g.: differenet Crystal Reports version's or the Server's license key was used.)
Resolution
Use the appropriate license key based on your product + version.
Eg.: The steps to add a license key to the BI server:
- Login to Central Management Console (CMC) and go to Home -> License Keys.
- Add the key here that has been provided to you for the server.
Keywords
license manager, license key, BI, Crystal Reports, keycode, undefined key , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem