SAP Knowledge Base Article - Public

1306324 - 'The Key entered is for undefined which is not a product managed by this license manager.' error appears when trying to add a license keycode

Symptom

'The Key entered is for undefined which is not a product managed by this license manager.' error message appears while trying to add the license keycode provided for BusinessObjects server in Crystal Reports designer.

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.3
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. Provide a license key in Crystal Reports Designer under License Manager.
  2. Observe error message appears.

Cause

Not the appropriate license key was added to the Crystal Reports Designer. (e.g.: differenet Crystal Reports version's or the Server's license key was used.)

Resolution

    Use the appropriate license key based on your product + version.

    Eg.: The steps to add a license key to the BI server:

    1. Login to Central Management Console (CMC) and go to Home -> License Keys.
    2. Add the key here that has been provided to you for the server.

    Keywords

    license manager, license key, BI, Crystal Reports, keycode, undefined key , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

    Product

    Crystal Reports Server 2008 V0