SAP Knowledge Base Article - Preview

1315026 - Web Intelligence freezes when too many schedules are running


  1. The Web Intelligence Processing Server freezes when too many job schedules are running concurrently.
  2. Things to look for to diagnose: If only one Web Intelligence Processing Server:
  • At the time of the problem can ANY web Intelligence report run without error? 
  • Is it possible to create a new Web Intelligence document without the report panel hanging?
  • If answers to both are NO then Web Intelligence is hanging
  1. Enable Classic BusinessObjects tracing (BO_trace.ini) and capture that the "Web Intelligence hangs":
  2. After Web Intelligence hangs, search the log files for a pattern whereby |E| occurs with 2 threads on the same function call - here is an example of the common fault addressed in FixPack 1.3 for XI3.1: 

2008/11/18 04:17:45.626|>=|E|X| 2336|6124|}|||||||||||||||C3_cdbQTServer:DoLoadDictionary: 0.094

2008/11/18 04:17:45.626|>=|E|X| 2336|7804|}|||||||||||||||C3_cdbQTServer:DoLoadDictionary: 0

  • '|E|X|' errors occur simultaneously (|E|X| indicates a Runtime Exception): Once this pattern occurs there can be many API errors seen including OpenDocumentMDP error,  Web Intelligence crashes or hangs, can't create Web Intelligence documents
  • Here is an example:

    2010/03/15 22:26:07.755|>=|E|X| 196|4776|{|||||||||||||||dg_srm_storeWIQT:dgSrmStoreWIQTImpl_Destructor
    kdgSrmStoreWIQT.cpp:299:__thiscall dgSrmStoreWIQTImpl::~dgSrmStoreWIQTImpl(void): TraceLog message 813
    2010/03/15 22:26:07.755|>=|E|X| 196|4776|}|||||||||||||||dg_srm_storeWIQT:dgSrmStoreWIQTImpl_Destructor: 0
    userUniverseMgr.cpp:132:__thiscall userUniverseMgrImp::~userUniverseMgrImp(void): TraceLog message 814
    2010/03/15 22:26:07.755|>=|E|X| 196|4776|{|||||||||||||||uum_userUniverseMgr:userUniverseMgrImp_destructor
    userUniverseMgr.cpp:132:__thiscall userUniverseMgrImp::~userUniverseMgrImp(void): TraceLog message 815
    2010/03/15 22:26:07.755|>=|E|X| 196|4776|}|||||||||||||||uum_userUniverseMgr:userUniverseMgrImp_destructor: 0
  1. After this point, Web Intelligence will throw all kinds of errors; mostly API related errors, eg: OpenDocumentMDP, getPages, getMap



Business Objects Enterprise XI 3.1


SAP BusinessObjects Enterprise XI 3.1


WebI, WIReportServer.exe, WebIntelligence, Stall, Frozen, Unresponsive, hangs, stops responding, WIS 30270, refresh, schedule, planifier, random, webi, "ERROR:SRM:An internal error occurred while dgSerializeManagerImpl is calling ibo_c3DocumentFactory->NewDocument [kdgSerializeManager.cpp;2365]", , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.