Symptom
- The Web Intelligence Processing Server freezes when too many job schedules are running concurrently.
- Things to look for to diagnose: If only one Web Intelligence Processing Server:
- At the time of the problem can ANY web Intelligence report run without error?
- Is it possible to create a new Web Intelligence document without the report panel hanging?
- If answers to both are NO then Web Intelligence is hanging
- Enable Classic BusinessObjects tracing (BO_trace.ini) and capture that the "Web Intelligence hangs":
- After Web Intelligence hangs, search the log files for a pattern whereby |E| occurs with 2 threads on the same function call - here is an example of the common fault addressed in FixPack 1.3 for XI3.1:
2008/11/18 04:17:45.626|>=|E|X| 2336|6124|}|||||||||||||||C3_cdbQTServer:DoLoadDictionary: 0.094
2008/11/18 04:17:45.626|>=|E|X| 2336|7804|}|||||||||||||||C3_cdbQTServer:DoLoadDictionary: 0
- '|E|X|' errors occur simultaneously (|E|X| indicates a Runtime Exception): Once this pattern occurs there can be many API errors seen including OpenDocumentMDP error, Web Intelligence crashes or hangs, can't create Web Intelligence documents
- Here is an example:
2010/03/15 22:26:07.755|>=|E|X| 196|4776|{|||||||||||||||dg_srm_storeWIQT:dgSrmStoreWIQTImpl_Destructor
kdgSrmStoreWIQT.cpp:299:__thiscall dgSrmStoreWIQTImpl::~dgSrmStoreWIQTImpl(void): TraceLog message 813
2010/03/15 22:26:07.755|>=|E|X| 196|4776|}|||||||||||||||dg_srm_storeWIQT:dgSrmStoreWIQTImpl_Destructor: 0
userUniverseMgr.cpp:132:__thiscall userUniverseMgrImp::~userUniverseMgrImp(void): TraceLog message 814
2010/03/15 22:26:07.755|>=|E|X| 196|4776|{|||||||||||||||uum_userUniverseMgr:userUniverseMgrImp_destructor
userUniverseMgr.cpp:132:__thiscall userUniverseMgrImp::~userUniverseMgrImp(void): TraceLog message 815
2010/03/15 22:26:07.755|>=|E|X| 196|4776|}|||||||||||||||uum_userUniverseMgr:userUniverseMgrImp_destructor: 0
- After this point, Web Intelligence will throw all kinds of errors; mostly API related errors, eg: OpenDocumentMDP, getPages, getMap
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Environment
Business Objects Enterprise XI 3.1
Product
Keywords
WebI, WIReportServer.exe, WebIntelligence, Stall, Frozen, Unresponsive, hangs, stops responding, WIS 30270, refresh, schedule, planifier, random, webi, "ERROR:SRM:An internal error occurred while dgSerializeManagerImpl is calling ibo_c3DocumentFactory->NewDocument [kdgSerializeManager.cpp;2365]", , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Bug Filed
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