1316087 - Invalid Printer when running .NET Win Forms application on Citrix

Occasionally on a Citrix server users get Invalid printer from the Print to Printer method in a .NET Win Forms application.  Once one user get this error then the rest of the users start recieving on of the following error messages until a reboot:

• The Report Application Server failed
• Load report failed
• The request could not be submitted for background processing.

• Citrix Server
• Visual Studio 2005 Win Forms application
• Printer connectede to system through a firewalled VPN connection

The cause is currently not known. We tried the following different possibilities and the customer reported that it is working now:

• Turn the "No Printer" option on the report in case the report was looking for the original printer
• Created an application to ping and monitor the printer as the printer was through a firewall and it could be a connection issue.
• Customer also did work on their firewalls and VPN

 

KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Crystal Reports 2008 V0 ; Crystal Reports Server 2008 V1, OEM edition ; SAP Crystal Reports 10.0 ; SAP Crystal Reports 9.0 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2