Symptom
- InfoView session times out after 10 minutes with an error: 'Unable to Initialize the Session Manager'
- The issue is intermittent and get resolves by restarting the IIS.
- Error in EventViewer: 'A process serving application pool 'DefaultAppPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '2408'. The data field contains the error number'
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Environment
- BusinessObjects XI R2 SP2 FP2.4
- Windows 2003
- IIS v6.0
Product
SAP BusinessObjects Business Intelligence platform R2
Keywords
IIS Manager, Application Pool, Event Viewer, fatal communication error , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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