SAP Knowledge Base Article - Preview

1337686 - Unable to view WebIntelligence report and it seems hanging


  • Unable to view Web Intelligence report
  • No error message
  • Infoview just seems hanging
  • User could still login to Infoview
  • Unable to reproduce the issue instantly
  • Typically happens on busy period (for example, Month-end reporting)
  • There could possibly 100 concurrent users using the system



  • Business Objects Enterprise XI Release 2 SP3
  • Windows 2003


SAP BusinessObjects Business Intelligence platform R2


Webi, hanging, freeze, xir2 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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