SAP Knowledge Base Article - Preview

1339209 - Best practices for creating a support case - SAP for Me

Symptom

  • Who is the Reporter?
  • How to log a support case
  • Can more than one issue be reported in one case?
  • Should I include what type of system I am using?
  • Should error messages be included in the case?
  • How to contact SAP Support for assistance
  • Should I create multiple cases for the same issue?
  • Should I mention if I have looked at any notes before submitting the case?
  • Does it matter what Customer Number/Installation I use to create the case?


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Environment

SAP for Me > Create Case

Keywords

admin, support site, service, accounts, ticket, case, s-admin, message, portal, incident, s-user, sid, incident ID, system ID , KBA , create incident , how to create an incident , XX-SER-FORME , SAP for Me , How To

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