SAP Knowledge Base Article - Preview

1339209 - Best practices for creating a support incident - SAP ONE Support Launchpad

Symptom

  • Who is the Reporter?
  • How to log a support incident
  • Can more than one issue be reported in one incident?
  • Should I include what type of system I am using?
  • Should error messages be included in the incident?
  • How to contact SAP Product Support for assistance
  • Should I create multiple incidents for the same issue?
  • Should I mention if I have looked at any notes before submitting the incident?
  • Does it matter what Customer Number/Installation I use to create the incident?


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Environment

Keywords

admin, support site, service, accounts, ticket, case, s-admin, message, portal, incident, s-user, sid, indicent ID, system ID , KBA , create incident , how to create an incident , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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