1342237 - Error: 'Unable to log on to Infoview' with Business Objects Enterprise (all versions) through Citrix session

Symptom

<ul><li>Some users get the following error when trying to login: <ul><li>"Unable to log on to Infoview"</li></ul></li><li>Other users from the same Active Directory (AD) group can log on without problems </li></ul>

Product

SAP BusinessObjects Business Intelligence Edge 3.1, standard package ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Business Intelligence, Edge edition, standard package 3.0 ; SAP BusinessObjects Business Intelligence, Edge edition, standard package XI R2 ; SAP BusinessObjects Enterprise XI ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

<p>Edge Series 3.0 AD SSO IIS Tomcat Citrix 3.1 xir2 xi3.0 xi3.1 xir3</p> , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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