Symptom
- Some of all users cannot login to BI Launchpad (BI 4.0), but client tools and CMC work fine.
- Some or all users cannot login to java Infoview or Java CMC (XI 3.x) but client tools, .NET Infoview, and CMC work fine.
- Some or all users cannot login to java Infoview (XIR2), but client tools and .NET Infoview/CMC as well as Java CMC work fine.
- Manual Active Directory (AD) authentication fails, while AD SSO functions properly
- In an environment with Windows 2008 AD controllers, users cannot login to Java Infoview (XI 3.1) or BI Launchpad (BI 4.0)
- kinit produces error below
"Exception: krb_error 14 KDC has no support for encryption type (14) KDC has no support for encryption type KrbException: KDC has no support for encryption type (14)
at sun.security.krb5.KrbAsRep.<init>(KrbAsRep.java:66)
at sun.security.krb5.KrbAsReq.getReply(KrbAsReq.java:486)
at sun.security.krb5.KrbAsReq.getReply(KrbAsReq.java:444)
at sun.security.krb5.internal.tools.Kinit.sendASRequest(Kinit.java:310)
at sun.security.krb5.internal.tools.Kinit.<init>(Kinit.java:259)"
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Environment
- SAP BusinessObjects XI R2
- SAP BusinessObjects XI 3.1
- SAP BusinessObjects Business Intelligence 4.0
Product
Keywords
XIR3 XI 3.1 XI 3.0 kerberos error failure , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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