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1352430 - Error: "This patch package could not be opened..." when instaling XI 3.1 Fix Pack on Windows

Symptom

  • "This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."
  • In %TMP%\BOE_SP1FP6_Install_0.log (default place being C:\Documents and Settings\%USERNAME%\Local Settings\temp\BOE_SP1FP6_Install_0.log) if the problem occurs with FP1.6 (change filename accordingly to the patch installed), the following errors are found in the log:

- line 9:
MSI (c) (EC:C0) [04:42:44:241]: Warning: Local cached package 'C:\WINDOWS\Installer\369f8d.msi' is missing.
- line 37 (If a previous FP has been installed):
MSI (c) (EC:C0) [04:42:45:053]: Couldn't find local patch 'C:\WINDOWS\Installer\14dd681.msp'. Looking for it at its source.
- lines 47 & 48:
MSI (c) (EC:C0) [04:42:45:053]: Note: 1: 2203 2: C:\DOCUME~1\%USERNAME%\LOCALS~1\Temp\2\package\BusinessObjects.msp 3: -2147287037
MSI (c) (EC:C0) [04:42:45:053]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
- lines 55 to 57:
MSI (c) (EC:C0) [04:42:46:116]: Unable to create a temp copy of patch 'BusinessObjects.msp'.
This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
<PATH TO XI 3.1 INSTALLER>\51035055\package\BusinessObjects.msi

Please see the log file attached in the "Attachements" section for further details


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Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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