SAP Knowledge Base Article - Public

1357267 - Crystal Report Server 2008 - "Auditing Information is not been written to the auditing database. Please verify that the auditing data source is properly configured on the CMS"

Symptom

When you install and configure the Audit Database on Crystal Report Server 2008, the system displays a error message on any server that try to enable the auditing features:

    Auditing Information is not been written to the auditing database. Please verify that the auditing data source is properly configured on the CMS.

Reproducing the Issue

  1. Install Crystal Report Server 2008 on any operating system
  2. Stop the Service Intelligence Agent ( SIA)
  3. Configure manually the Audit database
  4. Start the SIA
  5. Login on CMC
  6. Check the servers that you enable to auditing
  7. The error will be display on the Audit tab.

Cause

Crystal Reports Server 2008 v0 keycode does not enable auditing.

Resolution

Install a Crystal Reports Server 2008 v1 Keycode.

  • Auditing was unavailable in Crystal Reports Server XIR1 XIR2
  • Auditing is unavailable with a Crystal Reports Server 2008 v0 keycode
  • Auditing is enabled with a Crystal Reports Server 2008 v1 keycode

Keywords

Auditing; Information is not been written; auditing database;Crystal Report Server 2008; properly configured  , KBA , BI-BIP , Business intelligence platform , Problem

Product

Crystal Reports Server 2008 V0