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1357875 - Getting "An error occurred ......" in Live Office while trying to login using AD Single Sign On.


  1. Vintela Single Sign On(SSO) is successfully configured for Java (Tomcat) InfoView referenced in SAP-Notes 1197361 and 1261835
  2. Steps have already been followed to configure Single Sign On for Live Office referenced in SAP-Note 1203218
  3. Manual AD authentication works fine.
  4. Getting the error message "An error occurred while logging on (LO 02040)" when trying to login using SSO.



SAP BusinessObjects Enterprise XI 3.1


liveoffice live office active directory ad sso single-sign-on single sign on vintela qaaws query as a web service an error occurred while logging on. (LO 02040) Active Directory Authetntication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again.  If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again (FWM 00006) FWM 00006 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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