SAP Knowledge Base Article - Public

1364771 - Error is displayed "There was a problem updating the server. The report may not be properly configured for updating. Contact the server administrator. " when opening a report in Crystal Report Viewer


  • Unable to refresh a report via Crystal Report Viewer, though the sub report refreshes without any problem.
  • Error message: Unable to Refresh Report a problem occurred while refreshing on the server. The report may not be configured properly for refresh. Please contact your server administrator.


  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020

Reproducing the Issue

  1. Open a specific report and run it in Crystal Viewer
  2. Error is displayed


As the crystal report viewer is an off line viewer and need to have report with saved data in enterprise.


1. Open the report in crystal designer and refresh the report.

2. Click on File—Save as---To Enterprise and Replace the Report with saved data option.

3. Open the crystal reports viewer and run the report.

If the report still prompts for the same error then

4. Open the report in crystal designer and refresh the report, check if it process till the last page of the report.

5. If the report doesn’t process till last page then Verify the report, if it consists of any sub reports and placed correctly, it would prompt as: Page size is not enough and large memory cannot be displayed then.

6. Then replace the location of sub report in the main report

7. Run the report till the last page displays and saved the report to Enterprise.

8. Open Crystal Reports Viewer and run the report.

9. Report works fine.


KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020