SAP Knowledge Base Article - Preview

1364771 - Error: "There was a problem updating the server. The report may not be properly configured for updating. Contact the server administrator. " when opening a report in Crystal Reports Viewer

Symptom

  • Unable to view a report in Crystal Reports Viewer containing a subreport.
  • When opening a report in Crystal Reports Viewer, it display the error:
      
    "There was a problem updating the server. The report may not be configured properly for refresh. Please contact your server administrator."


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Environment

  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020

Product

SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020

Keywords

Crystal Reports Viewer unable refresh offline , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

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