SAP Knowledge Base Article - Preview

1366211 - Web Intelligence reports scheduled to e-mail fail with an error, CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550)

Symptom

  • Scheduled Web Intelligence reports are sent as e-mails to internal address successfully
  • These same reports fail e-mail addresses that are outside of the domain
  • The error is as follows: CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550).


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Environment

Business Objects Enterprise XI R2 SP6

Product

SAP BusinessObjects Business Intelligence platform R2

Keywords

KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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