SAP Knowledge Base Article - Preview

1371127 - RFC_ERROR_COMMUNICATION when trying to login with SAP or manually creating SAP users


  • Depending on what entries are available on the services file mapping a role may or may not work
  • The role may or may not show up in users and groups
  • The users DO NOT show up in users and groups 
  • attempting to login or add a user manually results in an error similar to below

"Account information not recognized: CSecSAPR3Binding::XRFCCnxBroker::BorrowConnection() failed. See following log entries for details. Failed while trying to log on to SAP system. The following RFC error was returned: [Group, Key, Message]: [102, "RFC_ERROR_COMMUNICATION", "Connect to message server failed Connect_PM MSHOST=messageserverFQDN, R3NAME=XXX, GROUP=Groupname ERROR service '?' unknown TIME Tue Jul 28 19:04:40 200 RELEASE 710 COMPONENT NI (network interface) VERSION 39 RC -3 DETAIL NiErrSet COUNTER 2 "]. The entitlement system has therefore been disabled in memory. This may be because the SAP system is unavailable or because the credentials are invalid. The entitlement system has to be re-enabled before it can be used again.

If role mapping fails it would be similar to the error below

"Connect to message server failed Connect_PM MSHOST= messageserverFQDN, R3NAME= servername, GROUP= Public LOCATION CPIC (TCP/IP) on local host ERROR service '?' unknown TIME Wed May 12 14:58:28 201 RELEASE 710 COMPONENT NI (network interface) VERSION 39 RC -3 DETAIL NiErrSet COUNTER 3



  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platfrom 4.0


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Enterprise XI 3.1


RFC errors sapms services hosts , KBA , BI-BIP-IK , Integration; Integration kits for SAP, Baan, PeopleSoft, Sie , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.