Symptom
- after some time of activity Web Services consumed by XCelsius documents stop working
- restarting the SIA temporarily solves the problem
Reproducing the Issue
Reproducing Steps:
- Create an Xcelsius document based on Qaaws, with three or more queries
- Publish the Xcelsius document to the BO Enterprise
- Open the Xcelsius document from Infoview
- Refresh the document five or more times
- the Xcelsius document will be not refreshed
- check the status from the CMC shows that all BO services are running and enabled
- restart the SIA and wait for all services to be up and running again
- re-open the Xcelsius document: the refresh will be successful
- repeating steps 4 to 5 will produce the error
Environment:
- Business Objects Enterprise XI 3.1
- Xcelsius 2008 SP1
Cause
- the behavior is a consequence of an exponential consumption of connections, this fully engages the BOBJ web services. This has been reported as a bug with reference Number ADAPT01223477
Resolution
- Install Xcelsius Enterprise Service Pack 2
- Optional: Install Business Objects Enterprise Service Pack 2
Keywords
KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Xcelsius Enterprise 2008