Symptom
- Cannot see Crystal Reports downloads.
- When attempting to download Crystal Reports, nothing happen.
- Error: 'You are not authorized' when attempting to download Crystal Reports.
- Followed the steps on how to download Crystal Reports from the SAP Knowledge Base 1291961, but still cannot see the download, or it generates an error.
Environment
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
Reproducing the Issue
- Go to the website: SAP Download Software
- Unable to find the download for Crystal Reports, or
it is available, but it fails to download.
Cause
- There are several reasons why the download of a product is not available, or fails to download:
- No license for the software were purchased, and therefore no download is available.
- The user account does not have rights to see the download.
- The software was purchased from a re-seller, and therefore the software is not available to download from the SAP Download Software website.
- There is an issue with the the SAP Download Software website causing the download to fail.
- There is a network, or slow internet connection causing the download to fail.
Resolution
- Confirm your S-user ID has Software Download authorization.
See the SAP Knowledge Base Article 2952738 for information on how to check if the user has authorization.
- If your company has purchased a license for Crystal Reports from SAP, and the software is not available, then create a case under the component: XX-SER-FORME
- If your company has purchased the product from a re-seller, then, contact the re-seller for a download link.
- If your company has not purchased the product, then contact an SAP Sales Representative to purchase the product.
- In any scenario, as a temporary solution, you can download a trial copy of the latest version of Crystal Reports from the SAP webiste.
- 5.1 Go to the SAP Crystal Reports website
- 5.2 Click the button: "Try now"
( The trial copy is a full download of Crystal Reports ) - 5.3 Use your permanent keycode to install it, or
If you do not have a permanent license key yet, use the temporary keycode that will be sent to you. - 5.4 If required, download the product updates from the Crystal Reports Community Downloads website.
Keywords
CR, downlaod, SAP Crystal Reports , KBA , XX-SER-FORME , SAP for Me , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2016 ; SAP Crystal Reports 2020