SAP Knowledge Base Article - Public

1381920 - Unable to download SAP Crystal Reports

Symptom

  • Cannot see Crystal Reports downloads.
  • When attempting to download Crystal Reports, nothing happen.
  • Error: 'You are not authorized' when attempting to download Crystal Reports.
  • Followed the steps on how to download Crystal Reports from the SAP Knowledge Base 1291961, but still cannot see the download, or it generates an error.

Environment

  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025

Reproducing the Issue

  1. Go to the website: SAP Download Software
  2. Unable to find the download for Crystal Reports, or
    it is available, but it fails to download.

Cause

  • There are several reasons why the download of a product is not available, or fails to download:
    • No license for the software were purchased, and therefore no download is available.
    • The SAP S-User account does not have rights to see the download.
    • The software was purchased from a reseller, and therefore the software is not available to download from the SAP Download Software website.
    • There is an issue with the the SAP Download Software website causing the download to fail.
    • There is a network, or slow internet connection causing the download to fail.

Resolution

  1. Confirm your S-user ID has Software Download authorization.
    See the SAP Knowledge Base Article 2952738 for information on how to check if the user has authorization.
       
  2. If your company has purchased a license for Crystal Reports from SAP, and the software is not available, then create a case under the component: XX-SER-FORME
       
  3. If your company has purchased the product from a re-seller, then, contact the re-seller for a download link.       
       
  4. If your company has not purchased the product, then contact an SAP Sales Representative to purchase the product.       
       
  5. In any scenario, as a temporary solution, you can download a trial copy of the latest version of Crystal Reports from the SAP webiste.
       
    • 5.1 Go to the SAP Crystal Reports website 
        
    • 5.2 Click the button: "Try now"
            ( The trial copy is a full download of Crystal Reports )

    • 5.3 Use your permanent keycode to install it, or
            If you do not have a permanent license key yet, use the temporary keycode that will be sent to you.
         
    • 5.4 If required, download the product updates from the Crystal Reports Community Downloads website.

Keywords

CR, downlaod,  SAP Crystal Reports , KBA , XX-SER-FORME , SAP for Me , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2020 ; SAP Crystal Reports 2025