SAP Knowledge Base Article - Public

1381920 - Unable to download SAP Crystal Reports

Symptom

  • Error: 'You are not authorized' when attempting to download Crystal Reports
  • When attempting to download Crystal Reports, nothing happen
  • Cannot see Crystal Reports downloads 
  • Followed the steps on how to download Crystal Reports from the SAP Knowledge Base, but still cannot see the download, or it generates an error

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. Go to the SAP Support Portal
  2. Click Software Downloads 
  3. Unable to find Crystal Reports download, or it is available, but it fails to download

Cause

  • There are several reasons why the download of a product is not available, or fails to download:
    • No license for the software were purchased, and therefore no download is available
    • The user account does not have rights to see the download
    • The software was purchased from a re-seller, and therefore the software is not available to download from the SAP Software Download Center
    • There is an issue with the SAP Software Downloads site causing the download to fail
    • There is a network, or slow internet connection causing the download to fail

Resolution

  • Confirm your S-user ID has Software Download authorization - see KBA 2952738 for information on how to check this.          
  • If your company has purchased a license for Crystal Reports from SAP, and the software is not available, create a case for component XX-SER-SAPSMP-SWC.     
  • If your comapny has purchased the product from a re-seller, then, contact the re-seller for a download link.       
  • If your company has not purchased the product, then contact an SAP Sales Representative to purchase the product.       
  • In any scenario, as a temporary solution you can download a trial copy of the latest version of Crystal Reports from: https://www.sap.com/canada/products/crystal-reports.html
    • Click the "Try" button on the upper right corner, to download a full copy of Crystal Reports, and use your permanant keycode to install it, or if you do not have it yet, use the temporary keycode that will be sent to you.
    • If required, download the product updates from the Crystal Reports Downloads public website at: https://origin.softwaredownloads.sap.com/public/site/index.html  

Keywords

CR, downlaod , KBA , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020