Symptom
- Error: 'You are not authorized' when attempting to download Crystal Reports; or
- When attempting to download Crystal Reports, nothing happen; or
- Cannot see Crystal Reports downloads from the SAP Support website.
- Followed the steps on how to download Crystal Reports from the SAP Knowledge Base, but still cannot see the download, or it generates an error.
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Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020
Keywords
CR, downlaod , KBA , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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