SAP Knowledge Base Article - Public

1383073 - Error FWM 01002 after 20 minutes of viewing an Xcelsius dashboard


  • Xcelsius does not reset the Web service session timeout whenever a Query As A Web Services (QaaWS) query is executed.
  • After 20 minutes, the following error will be displayed:

          soapenv:Server.generalException: Unable to reconnect to the CMS srv-glas048:6400. The session has been logged off or has expired. (FWM 01002)


  • Xcelsius 2008 SP2
  • Web services

Reproducing the Issue

  1. Launch Infoview
  2. Open an Xcelsius Dashboard
  3. Interact occasionally with the dashboard
  4. After 20 mins, the dashboard will timeout


The issue has been identified and tracked under ID ADAPT01307289


  • Install Service Pack 3 of Xcelsius 2008

See Also

  • SAP note 1244342


Qaaws, query as a web service, flash, infoview, time-out, ADAPT01307289 1307289 20 minutes,  Unable to reconnect to the CMS FWM01002 reset user interaction , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Bug Filed


SAP BusinessObjects Xcelsius Enterprise 2008