SAP Knowledge Base Article - Preview

1390760 - Error: 'Account Information Not Recognized' when trying to login into Infoview using Guest account

Symptom

Logging into Infoview using Guest account and blank password the following message is displayed:

"Account Information Not Recognized - Enterprise authentication could not log you on. Please make sure your logon information is correct"


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Product

SAP BusinessObjects Business Intelligence platform R2

Keywords

Message, error, Infoview, Login, logon, log, Account, Information, Not, Recognized, Guest, account, anonymous , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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