1392273 - PCM: Error "Account has been disabled. Please contact the System Administrator" occurs when a user logs in using single sign-on

Symptom

Users receive the error message "Account has been disabled. Please contact the System Administrator." when logging into PCM applications using Single-Sign On.

Environment

BusinessObjects Performance Optimization v 2.4 (EPO)
BusinessObjects Performance Optimization v 11.20 onwards including Hotfixes (EPO)
BusinessObjects Profitability v 11.30 onwards including Hotfixes and service packs (EPM)
BusinessObjects Profitability and Cost Management v 7 (PCM)
SAP BusinessObjects Profitability and Cost Management 7.5

Configured using Sockets
Configured using DCOM
Configured to an Oracle database
Configured to a SQL Server database
BusinessObjects XI 2.0 Enterprise InfoView
BusinessObjects XI 3.0 Enterprise InfoView
BusinessObjects Enterprise XI 3.0 FixPack2
BusinessObjects Enterprise XI 3.1
CITRIX server acts as client machine

Product

SAP Profitability and Cost Management 7.0

Keywords

KBA , EPM-PCM , Profitability and Cost Management, EPO, PP, AA, Metify , How To

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