1396505 - Xcelsius Error: Failed to get document information. (LO 26315)

• While accessing Xcelsius dashboards through OpenDocument function, the following error occurs intermittently: "Failed to get document information. (LO 26315)"
• Xcelsius dashboard retrieves information from BOE system using LiveOffice connection
• Live Office connections point to Web Intelligence reports instances
• When editing the Xcelisus dashboard and accessing the LiveOffice connections, the following error is showed: "Failed to get the document information. (LO 26315) ID: Invalid report ID. (Error: RWI 00011)(6315)"
• When trying to view those Web Intelligence instances through Infoview, the following error comes up: "Invald session. Please close your browser and log on again. (WIH 00013)"
• By enabling the trace on Web Intelligence Report Server, the following errors are tracked:

2009/10/29 15:00:05.441|>=|W| |12992|7144| |||||||||||||||open o_read : D:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Data/hostname_6400\storage\docs\00000097\00000045.wid_1252946186\en_US\bores\lock.start                    

bo_file.cpp:1411:void __thiscall bo_file::open(enum bo_file_base::type_access) throw(class bo_file_except): TraceLog message 11174  

2009/10/29 15:00:05.441|>=|W| |12992|7144| |||||||||||||||Error message :The system cannot find the file specified.  

• BusinessObjects Enterprise 3.1 Fix Pack 1.7
• Xcelsius 2008
• Tomcat 5.5

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