SAP Knowledge Base Article - Preview

1399774 - Error : "Account Information unrecognized: The CMS servers and cluster-type APS with additional criteria null shall not be found. They may be stopped or have been disabled by administrator" when users try to log into Infoview BOXIR2 SP4

Symptom

Error : "Account Information unrecognized: The CMS servers and cluster-type APS with additional criteria null shall not be found. They may be stopped or have been disabled by administrator" when users try to log into Infoview BOXIR2 SP4


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Environment

  • Business Objects Enterprise XI R2 (BOXIR2)
  • Tomcat
  • Windows 2003 Server
  • Oracle 10

Product

SAP BusinessObjects Business Intelligence platform R2

Keywords

Cluster APSAccount Information unrecognized , KBA , BI-BIP , Business intelligence platform , Problem

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