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1403068 - "Unknown entitlement system" error when adding objects to or promoting an LCM job

Symptom

  • Adding objects to an LCM promotion job fails with the following error:
    "Sorry, LCM application is unable to process your request. The error from the server is: Failed to get dependencies of the job. com.crystaldecisions.sdk.exception.SDKServerException: Failed while trying to obtain the connection provider object for system <entitlement system>. Unknown entitlement system: <entitlement system>. Logon cannot proceed. "
  • Jobs which have been promoted fail with error:
    Commit Status=Commit attempted and failed., Promotion Status=Failure : Object has failed to promote. Please see the log for more details
  • Adaptive job server (AJS) logs for such failures show indicate errors similar to :
    ImportFailedcom.businessobjects.sdk.biar.BIARException$SDKException: CE SDK Exception occurred : 'The SAP security plugin failed to get SAP user/group attribute. Failed while trying to obtain the connection provider object for system XXXXXXXXX. Unknown entitlement system: XXXXXXXXX. Logon cannot proceed. ' (FWM 04002)"


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Environment

  • SAP BUSINESSOBJECTS ENTERPRISE XI 3.x with XI 3.x INTEGRATION FOR SAP SOLUTIONS and LIFECYCLE MANAGER (LCM)
  • SAP BUSINESSOBJECTS Business Intelligence Platform BI4.x

 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

XI31, BI4, 3.1, 4.0, sap kit, int kit, xir3, xi3, xi 12, xi 12.0, crystal 12, edge, bw, r3 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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