Symptom
- Preview the dashboard in Xcelsius 2008.
- LiveOffice connections are set to Refresh on Open.
- The following error message appears: Error #2007.
Environment
- BusinessObjects Enterprise 3.1 Fix Pack 1.7
- Xcelsius 2008 SP1
Reproducing the Issue
- Open Xcelsius.
- Import a Web Intelligence content using the Live Office.
- Select a Xcelsius component, for instance a chart.
- Bind the Xcelsius component to the Web intelligence content imported by Live Office.
- Click on Manage Connections and add the Live Office connections.
- On the Definition tab correct the Session URL to your web server name.
- On the Usage tab check the Refresh On Load option.
- Close the Data Manager window.
- Click on Preview button.
The error appears.
Cause
- Live Office is not able to connect to the BOE server.
- The CMS or the Web Service is not be accessible.
Resolution
- Use the FQDN (Fully Qualifield Domain Name) on the Live Office connection definition:
- Open the Data Manager
- Edit the Session URL to use the server FQDN
- Note: the Session URL is field is case sensitive
Keywords
error, #2007, 2007, liveoffice, boe, xcelsius, 2008, sp1, refresh, load, fqdn, servername, webserver , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Xcelsius Enterprise 2008