Symptom
- When clicking on the 'browse' button in order to connect to an SAP system, no window appears
Environment
- Xcelsius 2008 Service Pack 2
- SAP BI 7.0.1 Support Package 5
Reproducing the Issue
- Launch Xcelsius
- Go to Data manager
- Select 'SAP Netweaver BI connection'
- Click on 'Browse'
==> Nothing happens
Resolution
Resolution 1:
Ensure you are using an Xcelsius 2008 Enterprise license key and not Xcelsius 2008 Engage
Resolution 2:
Check the following registry entries are present on the client machine:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\com.sap.bi.et.BExOpenSaveServices.OpenDialogCOMWrapper
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\com.sap.bi.et.BExOpenSaveServices.OpenResultCOMWrapper
N.B: If not present, please copy it from a working machine
Resolution 3:
Install SAP GUI and Business Explorer first before installing Xcelsius/ Dashboard Design
Resolution 4:
Install the latest update for SAP GUI and Business Explorer
Keywords
Excelsius, SP2, System, connexion greyed out greyed-out system hang licence lisence browse dashboard design install pop-up authentication window bex query com.sap.bi.et.BExOpenSaveServices.OpenDialogCOMWrapper , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem