SAP Knowledge Base Article - Preview

1414043 - Client tools installation hangs at module registation stage on Citrix XenApp 5.0.


  • While performing a Business Objects client installation on a Citrix server, the installation hangs at the stage where the modules are being registered.
  • The modules word.dll, user.dll or ScopeBatch.dll are referenced.
  • If Citrix is un-installed, Business Objects client tools can be installed successfully.



  • Business Objects Client Tools XI 3.1
  • Citrix XenApp Presentation Server 5.0
  • Windows 2008 Server 64 Bit


SAP BusinessObjects Enterprise XI 3.1


Webi; Deski , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , BI-RA-WBI , Web Intelligence , Problem

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