SAP Knowledge Base Article - Preview

1415538 - Error: "Account Information Not Recognized: The user account has been disabled. (FWB 00012)" when trying to login to InfoView

Symptom

  • Users are unable to login to InfoView.
  • Error: "Account Information Not Recognized: The user account has been disabled. (FWB 00012)"


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Environment

  • BusinessObjects Enterprise XI 3.x

Product

SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

FWB 00012 account disabled , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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