Symptom
Not able to view or schedule a crystal report having MS excel as database .returns blank when we try viewing from Infoview.
Environment
MS-Excel 2003
Resolution
- Open the properties of Server Intelligence Agent to make sure it is running under the domain account. If not, run it on a Service account that has 'Full Control' access to the Excel database.
- Opened the report in Crystal Reports Designer and save it again to enterprise without making any changes.
- Open the report in the Infoview to view the report with data.
Keywords
Ms excel, blank, spreadsheet, no data, empty report, crystal rpt blank page , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
Product
Crystal Reports Server 2008 V1