SAP Knowledge Base Article - Preview

1420564 - Cannot open document. - Error during import. (DX0005) (Error: INF) After applying SP2 for XI R3.1

Symptom

  • The following errors occur after applying SP2 for XI Release 3.1
  • These occur when viewing Deski documents and usually occur after multiple documents are viewed/refreshed in a row

When Viewing a Desktop Intelligence document in InfoView

Cannot open document. - Error during import. (DX0005) (Error: INF )

When Refreshing a Desktop Intelligence document in InfoView

PrepareToRefresh failed (80043746) (Error: INF )

OR

Could not logon using the token provided. [RCIRAS9008] (Error: INF )


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Environment

  • BusinessObjects XI Release 3.1
  • Service Pack 2 or higher
  • Desktop Intelligence Documents

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

deski, desktop intelligence, DX0005, cannot open document, error during import, PrepareToRefresh failed, 80043746 RCIRAS9008, could not logon using the token provided, regression, SP2, XIR3.1 , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , Bug Filed

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