SAP Knowledge Base Article - Preview

1422324 - Error when using JDBC in Custom database information in Business Objects Enterprise

Symptom

  • A report is published to Business Objects Enterprise(BOE) that has an ODBC connection.
  • The user changes the Custom database information in the Central Management Console (CMC) to use a JDBC connection.
  • When the report is viewed through the CMC, the following error message comes up in the web browser:

"com.crystaldecisions.sdk.occa.managedreports.ras.internal.ManagedRASException: Cannot open report document. --- There is an error with the custom database information specified in the InfoStore.

This is a configurationproblem. Please contact your system administrator. cause:com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException:There is an error with the custom database information

specified in the InfoStore. This is a configuration problem. Please contact your system administrator.---- Error code:-2147467259 Error code name:failed

detail: There is an error with the custom database information specifiedin the InfoStore. This is a configuration problem. Please contact your system administrator. "


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Environment

  • BusinessObjects Enterprise XI r3
  • Crystal Reports 2008

Product

SAP BusinessObjects Enterprise XI

Keywords

KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , Problem

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