SAP Knowledge Base Article - Public

1431064 - How to take a HttpWatch trace in IE and Chrome

Symptom

Occasionally SAP Support requests a HTTP trace for further analysis of reported problems. This document describes the necessary steps to create such a HTTP trace. HttpWatch integrates with Internet Explorer and Google Chrome browsers to show you exactly what HTTP traffic is triggered when you access a web page. If you access a site that uses secure HTTPS connections, HttpWatch automatically displays the decrypted form of the network traffic.

Environment

SAP Business ByDesign

SAP Cloud for Customer

Resolution

Download the free version of 'HttpWatch Basic Edition' from this internet site : http://www.httpwatch.com/download/ and install it on your system.

1. Logon to the system in IE.

  • After logining into the system, press right click. You can see the option - HttpWatch Basic

httpwatchoption.jpg

  • The HttpWatch plug-in can be displayed in the lower part of the browser window.

 httpwatchvisible.jpg

  • Open the ByDesign/C4C system's workcenter/view where you are facing the issue and then press 'Record' on the HTTPWatch screen and follow your steps to reproduce the issue. 
  • Press 'Stop' once the issue is reproduced completely.
  • Click on 'Save' to save the trace file. The extension of the file is hwl.
  • Convert the .hwl file to .zip and Attach the file to the incident and send it back to SAP Support.

 2. Logon to the system in Chrome.

  • Click on the HTTP Watch Icon.  

      Snagit.png

  • After launching it, the HttpWatch plug-in will be displayed in a new window.

     Window.png

  • Open the ByDesign/C4C system's workcenter/view where you are facing the issue and then press 'Record' on the HTTPWatch screen and follow your steps to reproduce the issue. 
  • Press 'Stop' once the issue is reproduced completely.
  • Click on 'Save' to save the trace file. The extension of the file is hwl.
  • Convert the .hwl file to .zip and Attach the file to the incident and send it back to SAP Support.

Keywords

http trace, performance, time out, , KBA , trace , SRD-HR-TLM , Time and Labour Management , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions