SAP Knowledge Base Article - Public

1431811 - Very slow response when setting parameters for scheduling or view on demand of Crystal Report

Symptom

  •  Very slow response when setting parameter in Crystal report
  •  The reports work fine in Crystal report version 10

Environment

  • Business Objects Enterprise XI 3.1 Service Pack 2
  • Crystal Reports 2008 Service Pack 2
  • OS Version: Windows 2003 SP2
  • Web Application server IIS

Reproducing the Issue

  1. Create report based on Business Views and Dynamic Data Connection (DDC) in Crystal Enterprise 10.
  2. Migrate to Business Objects Enterprise 3.1 with Service Pack 2.
  3. Create 3 users who belong with many number groups. (e.g. User1 belongs to 5 groups, User2 belongs to 10 groups, User3 belongs to 40 groups)
  4. Logon to InfoView as User1.
  5. Select above report and click Actions > Schedule.
  6. Click Parameters and click Edit in one of Parameter.
  7. Parameters screen takes long time to display. It depends on the user belongs to how many groups.

Cause

The issue has been identified and logged under ADAPT01326900

Keywords

very slow parameter, migration , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

Product

SAP Crystal Reports all versions