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1432354 - Error "The server is not managed by Server Intelligent Agent" in a clustered environment

Symptom

  • One or more BusinessObjects Enterprise Servers does not work properly
  • Central Management Server (CMS) is in "Stopped" state
  • Right click in a server and go to properties, see message
    "The server is not managed by Server Intelligence Agent." 
  • CMS trace log file contains the following logs

CSISocket::connectEx: Cannot gethostbyname for <machine name>
CSISocket::ping - Couldn't init address for hostname <machine name> and family %d
CSISocket::ping - Couldn't resolve hostname for <machine name>


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Environment

  • BusinessObjects Enterprise 4.X
  • Clustered environment

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

hosts file, NIC, FQDN, domain name, clustering, ping, name server, clustered environment, app tier, web tier, network configuration, servers not starting , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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