Symptom
- One or more BusinessObjects Enterprise Servers does not work properly
- Central Management Server (CMS) is in "Stopped" state
- Right click in a server and go to properties, see message
"The server is not managed by Server Intelligence Agent." - CMS trace log file contains the following logs
CSISocket::connectEx: Cannot gethostbyname for <machine name>
CSISocket::ping - Couldn't init address for hostname <machine name> and family %d
CSISocket::ping - Couldn't resolve hostname for <machine name>
Read more...
Environment
- BusinessObjects Enterprise 4.X
- Clustered environment
Product
SAP BusinessObjects Enterprise XI 3.1
Keywords
hosts file, NIC, FQDN, domain name, clustering, ping, name server, clustered environment, app tier, web tier, network configuration, servers not starting , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview