1448783 - FIM: Job error when retrieving users

• In Financial Information Management (FIM) users are able to connect without a problem.
• However, when they try to run a job the following error occurs:

• Also, the log shows details of a different user and not of the user who encountered the error.

Example from a v7.5 FIMSERVER.LOG file:

"com.crystaldecisions.sdk.exception.SDKServerException: Active Directory Authentication failed to get the Active Directory groups for the account with ID "077CBC683E8EEA4F83BD5740FEA5C311:<AD USER ACCOUNT NAME>;CN=<AD user account name>,OU=<AD group>,OU=<AD Group>,DC=<Windows Domain>,DC=<Windows Domain>,DC=<Windows Domain>". Please make sure this account is valid and belongs to an accessible domain."

NOTE: The information in the CN, OU and DC LDAP strings are referring to Windows Active Directory domains, groups and users. CN = Common Name, OU = Organizational Unit, DC = Domain Component (see this link for more information)

• SAP Financial Information Management 7.5
• SAP Financial Information Management 10.0

com.business.objects.fpm.halo.common.webservice.WSException: Error retrieving users. client msg : Error while updating properties, fimserver.log,active directory, secWinAD, BOE, BO, authentication, failed,DC,CN,OU,FIM,Financial Information Management, FIM75, FIM10 , KBA , troubleshooting , EPM-FIM-CMS , CMS Integration , Problem