SAP Knowledge Base Article - Public

1450374 - Group tree and sorting in Crystal Reports 2008 through InfoView are inaccurate

Symptom

  • When running a Crystal Report 2008 through InfoView, the group tree as sorting inside the document are inaccurate, including:
    • missing values
    • duplicate values
  • The original order defined for the main field is not enforced inside the report.
  • Exports from infoview also show the same behaviour after refresh

Environment

  • Business Objects Enterprise XI 3.0
  • Business Objects Edge XI 3.0
  • Crystal Reports Server 2008 v0

Cause

This issue is caused by a defect in the Processing Server

Resolution

This is a known issue which has been addressed in a newer version. Please upgrade or install one of the following products depending on your existing environment:

  • Business Objects Enterprise 3.1 (upgrade)
  • Business Objects Edge 3.1 (re-install)
  • Crystal Reports Server 2008 v1 (re-install)

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

Product

Crystal Reports Server 2008 V0