Symptom
- Error: "Failed to load database information"
- When refreshing or scheduling a report based off Salesforce.com data source in InfoView or BI LaunchPad, the report fails with an error.
- When refreshing the same report in Crystal Reports, the report refresh successfully.
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Environment
- Crystal Reports 2008
- SAP Crystal Reports 2011
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- Crystal Reports Server 2008
- SAP BusinessObjects Enterprise 3.1
- SAP BusinessObjects Business Intelligence Platform 4.0
- SAP BusinessObjects Business Intelligence Platform 4.1
- SAP BusinessObjects Business Intelligence Platform 4.2
Product
Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; Crystal Reports Server 2008 V0 ; Crystal Reports Server 2008 V1 ; SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016
Keywords
Crystal Reports Server, CRS, CR, salesforce.com , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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