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1455372 - Cannot access Infoview or CMC on Tomcat after server maintenance


Users cannot access Infoview or CMC after server maintenance

  •        When started from CCM or Tomcat configuation manager, Tomcat shows as started successfully
  • Some recommended Windows patches were installed as part of maintenance
  • Infoviewapp, cmcapp and even Tomcat's welcome page fail to load without showing any errors
  • On Taskmanager, Tomcat shows as consuming only 25 to 30 MB memory and 0% cpu
  • Tomcat's stdout/stderr logs dont log any entries as they remain at 0 kb
  • Tomcat service logs show no errors despite showing successful starts, stops and restarts
  • Upon starting Tomcat in batch mode by running startup.bat from CMD window, following exception was thrown -

Nov 12, 2010 2:12:35 PM org.apache.tomcat.util.digester.Digester fatalError
SEVERE: Parse Fatal Error at line 1 column 1: Content is not allowed in Content is not allowed in prolog.
at org.apache.catalina.startup.Catalina.start(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at org.apache.catalina.startup.Bootstrap.start(
at org.apache.catalina.startup.Bootstrap.main(

Nov 12, 2010 2:12:35 PM org.apache.naming.NamingContext lookup
WARNING: Unexpected exception resolving reference
org.xml.sax.SAXParseException: Content is not allowed in prolog.
at org.apache.tomcat.util.digester.Digester.parse(



Windows 2008 Standard Edition
SAP BusinessObjects Enterprise / Edge XI3.1 All Servicepacks
Apache Tomcat 5.5


SAP BusinessObjects BI Edge 3.1, standard package (not for SAP ERP)


Tomcat Infoview CMC failed to load , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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