SAP Knowledge Base Article - Preview

1457264 - Error : "Failed to retrieve cluster name from the database" when you click on Configuration tab from CCM


  • "Failed to retrieve cluster name from the database" - when accessing the Configuration Tab from Central Configuration Manager
  • The database is locked - it is impossible to open a SQLPLUS session to the entire database
  • other error message : "ORA12518 TNS:Listener could not hand off client connection"



  • Business Objects Enterprise XI 3.1
  • Windows 2003 64 Bit
  • Tomcat55
  • Oracle 10.2 64bit Database


SAP BusinessObjects Enterprise XI 3.1


KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.