SAP Knowledge Base Article - Preview

1458246 - Business Objects Client Tools installation hangs at the point of registering the modules (dll's)

Symptom

  • When installing Business Objects Client Tools, the installation hangs indefinitely when trying to register certain modules (dll's).
  • The specific dll's may vary in different installations.
  • The issue may also occur during the installation of any other package, including a Service Pack or Fixpack.


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Environment

Business Objects Client Tools XI 3.1

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

freeze; fail; complete; PDF.dll; qaaws.dll; shortcut.dll; Word.dll; utcconverter.dll , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , BI-RA-WBI , Web Intelligence , BI-BIP-SL , Semantic Layer , Problem

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