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1466958 - Error: "Logon failed. Unexpected error; nested exception is: java.net.UnknownHostException", when attempting to connect to Salesforce.com from Crystal Reports

Symptom

  • Unable to connect to Salesforce.com
  • Error: "Logon failed. Unexpected error; nested exception is: java.net.UnknownHostException"
  • Can successfully connect to Salesforce.com from other computers.
  • When attempting to connect to Salesforce.com from Crystal Reports, it fails with the following errors:
       
     "Logon failed. 
       Details: Unexpected error; nested exception is: 
       java.net.UnknownHostException: www.salesforce.com"
        
          
      CR 2011 - Proxy Issue.png
      
          
        
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
        
  • Salesforce.com

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011

Keywords

CR, SForce , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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