Symptom
The Organizational Unit Manager is unable to view all the employees of the Org Unit in both the Team Calendar and My Teams view.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Managing My Area work center.
- Select Launch Team Calendar under Common Tasks or navigate to the My Teams view.
- The Organizational Unit Manager may not be able to see all the employees of the org unit.
Cause
This occurs because the Organizational Unit Manager is a service agent (external employee), and the system restricts service agents from viewing the full list of employees in the Team Calendar or My Teams view.
Resolution
Currently, when the Organizational Unit Manager is a service agent, they are not able to view all employees in the Team Calendar or My Teams view due to the system's design. This limitation is recognized, and future releases are planned to address this issue and provide enhanced functionality for service agents to view employees in these views.
Keywords
Manager, My Teams, Team Calendar, View, Restricted, Not Able, , KBA , SRD-MD-BP , Business Partner , Product Enhancement