SAP Knowledge Base Article - Preview

1472518 - DesktopIntelligence tool is grayed out when tried to view the DesktopIntelligence report through Citrix

Symptom

  • When a user is trying to view a DesktopIntelligence report from his Citrix environment by connecting to the Citrix server the whole DesktopIntelligence tool is grayed out.
  • The issue is with the single report.
  • Other users have no issue with the same report.


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Environment

  • BusinessObjects: XI3.1 FixPack1.6
  • DataBase : SQL Server 2005
  • Server OS: Microsoft Windows 2003 Server Service Pack2
  • Application Server : Tomcat

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

DeskI grayed out, DesktopIntelligence tool grayed out , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , Problem

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