SAP Knowledge Base Article - Preview

1476440 - Opening a Crystal Report using managed RAS throws the exception "Cannot logon with the custom database information specified in the InfoStore"

Symptom

  • Crystal Reports report deployed on BusinessObjects Enterprise or Crystal Reports Server.
  • In the Central Management Console (CMC), custom logon information is specified and used for the report.
  • The custom logon information specified is no longer valid.
  • When the report is opened using the Report Application Server (RAS), the exception "Cannot logon with the custom database information specified in the InfoStore" is thrown.


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Product

Crystal Reports Server 2008 V1 ; Crystal Reports Server XI R2 ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , How To

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