SAP Knowledge Base Article - Preview

1478099 - BusinessObjects Explorer servers remain in starting status

Symptom

  • PolestarExploration, PolestarIndexing, PolestarMaster and PolestarSearch in the Central Configuration Manager (CCM) remain in starting status
  • Sometimes, the servers have been restarted unexpectedly with multiple Windows events
  • Error Event: "Server Intelligence Agent: server <Node name>.PolestarExploration stopped unexpectedly."
  • Information Event: "Server Intelligence Agent: server <Node name>.PolestarExploration stopped with exit code = 143 (0x8f)."
  • Information Event: "Server Intelligence Agent: server <Node name>.PolestarExploration has been started."


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Environment

  • SAP BusinessObjects Explorer XI 3.1
  • SAP BusinessObjects Explorer XI 3.2

Product

SAP BusinessObjects Explorer XI 3.1 ; SAP BusinessObjects Explorer XI 3.2

Keywords

BOExplorer, shutdown, hang, polestar, SP2 , KBA , BI-RA-EXP , Obsolete: Polestar, Explorer , Problem

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