1478768 - XI 3.1 - Web Intelligence Report Server crashes on Audit

• Following a failure on the Audit DB (e.g.: data file maximum file size reached ORA-01237), Web Intelligence Report Services crash every 15 minutes or hang
• CMS log provide the following feedback:

2009/04/12 13:55:43.444|==| | | 4535|1154034608| |||||||||||||||(auditsubsystem_impl.cpp:2556) Auditor::PullAuditEvents - Corba system exception caught while trying to get audit events from auditee: $CMS.WebIntelligenceProcessingServer
2009/04/12 13:55:43.444|==| | | 4535|1154034608| |||||||||||||||Auditor::UnregisterAuditeeIfStillValid: Unregistered auditee: $CMS.WebIntelligenceProcessingServer

• Web Intelligence Report Server log file reports the following error before suddenly ending (crash) - first line referenced repeated up to 10 times:

2010/04/12 13:55:42.863|==| | |  855|1137818544| |||||||||||||||AuditeeManager::EventCache::newReadStreamWithRetry: Fail to create readstream on file /path/to/boxi/bobje/data/Auditing/audit-00700072006f0064006100670065006e0074002e0057006500620049006e00740065006c006c006900670065006e0063006500500072006f00630065007300730069006e0067005300650072007600650072-BE2D4BC28FA30000.txt.  Retrying #9 time
2010/04/12 13:55:43.365|==| | |  855|1137818544| |||||||||||||||AuditeeManager::EventCache::RepositionReadPointer: Opened a new read stream
2010/04/12 13:55:43.365|==| | |  855|1137818544| |||||||||||||||EventCache::RepositionReadPointer: Cannot open file /path/to/boxi/bobje/data/Auditing/audit-00700072006f0064006100670065006e0074002e0057006500620049006e00740065006c006c006900670065006e0063006500500072006f00630065007300730069006e0067005300650072007600650072-BE2D4BC28FA30000.txt due to file I/O error.  Cannot reposition but getData will try to reopen the file later.  Duplicate entries may be returned to the auditor
2010/04/12 13:55:43.365|==| | |  855|1137818544| |||||||||||||||(auditsrc.cpp:1731) Auditee manager event cache buffer size for reading lines doubled to 4004

• Stack trace for Web Intelligence Report Server core dump as follow (Full stack available in the attachment section of this KB):

(no debugging symbols found)
Using host libthread_db library "/lib/tls/libthread_db.so.1".
(no debugging symbols found)
Core was generated by `/path/to/boxi/bobje/enterprise120//linux_x86/WIReportServer -JTCss 1024 -l'.
Program terminated with signal 11, Segmentation fault.
(no debugging symbols found)
(no debugging symbols found)
#0  0x41a600ea in fgetws () from /lib/tls/libc.so.6
#0  0x41a600ea in fgetws () from /lib/tls/libc.so.6
#1  0x08287bb3 in AuditeeManager::AuditEventCache::getData ()
#2  0x0827b764 in AuditeeManager::getAuditData ()
#3  0x0826d502 in Audit_Impl::getDataEx ()
#4  0x083bc658 in OCA_OCAAudit_AuditEx_skel::_OB_op_getDataEx ()
#5  0x083bc981 in OCA_OCAAudit_AuditEx_skel::_OB_dispatch ()
#6  0x40bf7c84 in CORBA_BOA::_OB_dispatch () from /path/to/boxi/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#7  0x40c250d0 in OBGIOPServerWorker::dispatchRequest () from /path/to/boxi/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#8  0x40c28fa4 in OBGIOPServerWorkerThreaded::Dispatcher::run () from /path/to/boxi/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#9  0x40f57e11 in Etc1001204::JTCThread::_JTC_startThreadHook () from /path/to/boxi/bobje/enterprise120/linux_x86/libetc.so.1.0.12.5
#10 0x40f5400d in _JTC_threadAdapter () from /path/to/boxi/bobje/enterprise120/linux_x86/libetc.so.1.0.12.5
#11 0x419bdcb7 in start_thread () from /lib/tls/libpthread.so.0
#12 0x41ac421e in clone () from /lib/tls/libc.so.6
#13 0x43d1bbb0 in ?? ()

• Business Objects Enterprise XI 3.1
• Suse Linux 9.2

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Bug Filed