Symptom
- The Service Packs of Crystal Reports XI Release 2 cannot be installed into the environment which has Crystal Reports Server XI Release 2 installed
- Error Message: "Crystal Reports Service Pack 5 is for Crystal Reports XI R2 only, and cannot be installed on top of other Business Objects XI R2 products."
- Error Message: "Crystal Reports XI R2 Service Pack 5 installation ended prematurely because of error."
Environment
- Crystal Reports Server XI Release 2 Service Pack (SP) 2
- Crystal Reports XI Release 2 Service Pack (SP) 2
Reproducing the Issue
- Install Crystal Reports XI Release 2.
- Install Crystal Reports Server XI Release 2.
- Install Crystal Reports XI Release 2 SP2.
- Install Crystal Reports Server XI Release 2.
- Install Crystal Reports XI Release 2 SP5(crxir2win_sp5.exe) or SP6(crxir2win_sp6.exe).
Cause
Crystal Reports Server XI Release 2 is installed in the same environment. Any Service Packs of Crystal Reports XI Release 2 can only be installed successfully in an environment which only has Crystal Reports XI Release 2 installed.
Resolution
Install Crystal Reports Server XI Release 2 Service Packs instead. This will install Crystal Reports XI Release 2 Service Packs as well.
Keywords
upgrade, service pack, installation, CRS, CR, SP, FP, XI, R2 , KBA , BI-RA-INS , Obsolete, use: BI-BIP-INS , How To
Product
Crystal Reports Server XI R2 ; SAP Crystal Reports XI R2