SAP Knowledge Base Article - Public

1482861 - How to apply the Service Packs of Crystal Reports XI Release 2 into the environment which has Crystal Reports Server XI Release 2 installed

Symptom

  • The Service Packs of Crystal Reports XI Release 2 cannot be installed into the environment which has Crystal Reports Server XI Release 2 installed
  • Error Message: "Crystal Reports Service Pack 5 is for Crystal Reports XI R2 only, and cannot be installed on top of other Business Objects XI R2 products."
  • Error Message: "Crystal Reports XI R2 Service Pack 5 installation ended prematurely because of error." 

Environment

  • Crystal Reports Server XI Release 2 Service Pack (SP) 2
  • Crystal Reports XI Release 2 Service Pack (SP) 2

Reproducing the Issue

  1. Install Crystal Reports XI Release 2.
  2. Install Crystal Reports Server XI Release 2.
  3. Install Crystal Reports XI Release 2 SP2.
  4. Install Crystal Reports Server XI Release 2.
  5. Install Crystal Reports XI Release 2 SP5(crxir2win_sp5.exe) or SP6(crxir2win_sp6.exe).

Cause

Crystal Reports Server XI Release 2 is installed in the same environment. Any Service Packs of Crystal Reports XI Release 2 can only be installed successfully in an environment which only has Crystal Reports XI Release 2 installed.

Resolution

Install Crystal Reports Server XI Release 2 Service Packs instead.  This will install Crystal Reports XI Release 2 Service Packs as well.

Keywords

upgrade, service pack, installation, CRS, CR, SP, FP, XI, R2 , KBA , BI-RA-INS , Obsolete, use: BI-BIP-INS , How To

Product

Crystal Reports Server XI R2 ; SAP Crystal Reports XI R2