SAP Knowledge Base Article - Preview

1487766 - How to increase the time out for Crystal Reports to web services connection?

Symptom

  • Some reports connecting to web services from Crystal Reports generates the following errors:

     "Failed to retrieve data from the database."

Followed by:

     "Cannot determine the queries necessary to get data for this report. Details: Cannot access web service
       Read timed out"


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

CR, timeout , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

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