SAP Knowledge Base Article - Public

1488862 - Crystal Reports 2008 SP3 with SAP Integration Kit XI 3.1 SP2 installed could not connect to SAP BW System.


During creation of a new report using Crystal Reports 2008 SP3 based on "SAP BW Query" Data source, "Failed to logon" error appears.


  • Crystal Reports 2008 SP3
  • BusinessObjects Integration Kit for SAP Solutions XI 3.1 SP2

Reproducing the Issue

On the client machine:

  1. Install SAP GUI, Crystal Reports 2008 SP3 and Integration Kit for SAP XI 3.1 SP2
  2. Launch Crystal Reports 2008.
  3. Create blank report based on "SAP BW Query".


Service pack versions of Crystal Reports and Integration Kit should be equal.


  • Downgrade Crystal Reports to SP2


  • Upgrade BusinessObjects Enterprise and BusinessObjects Integration Kit to SP3.


Failed to logon, Integration Kit, Crystal Reports, BW Query, connection error, Crystal Reports 2008, Integration , KBA , BI-BIP-IK , Integration; Integration kits for SAP, Baan, PeopleSoft, Sie , Problem


Crystal Reports 2008 V1