- Deleting a Report Application Server using the Central Configuration Manager
- The corresponding server entry in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Report Application Server\Instances remains.
- Crystal Reports Server Embedded 2008
Reproducing the Issue
- Open the Central Configuration Manager by going to Start -> Programs -> BusinessObjects Enterprise XI 3.1 -> Central Configuration Manager.
- Click the Add Report Application Server button.
- Add the new RAS.
- Start the RAS.
- Open the registry editor by going to Start -> Run. Type regedit. Click OK.
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Report Application Server\Instances
- Note the additional server listed under Instances.
- Go back to the Central Configuration Manager.
- Stop the recently added RAS, then delete it.
- Go back to the registry and refresh it.
- Note the server key entry remains.
- The registry key is created by the crystalras.exe process when it starts for the first time.
- The CCM doesn't delete the registry keys.
- The entries there won't interfere with the other RAS services.
- Be careful when adding new RAS' to the system. There is a chance the new RAS will use the pervious RAS settings.
- This is only an issue if the default settings have been modified.
- The orphaned RAS instance entry can be safely deleted if it is no longer required.
KBA , BI-DEV , Business Intelligence Software Development Kits (SDKs) , Problem
Crystal Reports Server 2008 V1, OEM edition